Trusted by over 75,000 Happy Customers, Since 1994


Hi Russ. Just wanted to let you know I received my diamond nose bone today. I have been so excited every since you emailed me to let me know it had shipped. (Fast shipping by the way.) It is AWESOME. I think it's great that I can order the gauge and the length I need. You can be assured that I will be ordering some other things from you in the near future. Thanks again for the great work The Chain Gang family does. Donna May Farmville, NC

Russ, I just opened my package last night and I have got to tell you that it is beautiful. It looks so good on me to . I just wanted to let you know that I am very happy and that you have been the best ever. I can't thank you enough for everything and most of all for your patience. You are the best! Please thank everyone over at the Chain Gang and tell them for me please, that they have a customer for life. I am going to tell as many people that I can about your website. Please let the Jewelers know that they made me a very happy woman. They do great work. I look forward to ordering from you guys again very soon. Thanks again for all of your help in getting this order completed. Luv Lisa Garner Tavares, FL

We are very sorry with the problems we've caused. We definitely made a mistake, because we never meant to order a vertical orientation on the first order. We appreciate your exceptional Customer Service ethic. Because of the way this has been handled by you, Russ, you can count on us for ALL of our personal jewelry needs in the future and for referrals to others. It has been reassuring to do business with a respectable firm like yours. We value integrity above cost as, it appears, you do. You will eventually count us among your valued repeat customers. If there is an additional charge for our mistake, let us know. Looking forward, Ken Bradenton, Florida

I choose your company on the advice of a friend and had not looked at the other sellers. After I got my first ring I took a look and the difference is amazing. You folks undoubtedly have the finest quality jewelry out there! The polish and fitting of the ball weights is perfect. Nowhere did I see any thing like the choices in sizing either, which I have found is so important. And like others have said, your service is clear and prompt when it comes to exchanges with no hassle. I don't think the others would be that easy. Thanks for your good service! Carl

Just a quick letter to tell you how pleased I am with the jewelry I ordered for my wife. She has her eyebrow pierced, and wanted something "different." I ordered her the gold gem set fixed ring, and when it came in the mail (rather quickly I might add) she was extremely happy. It was EXACTLY what I wanted for her. The little black box it came in was a nice touch too. There is no doubt that the ring I ordered is high quality, and it's beautiful! Your customer service is outstanding also! Everytime she had a question, there was an answer within 24 hours after e-mailing you. I know she will be the envy of all her friends. Thanks so much! I will recommend your site to anyone looking for body jewelry of quality. Sincerely, John and Chris

I just wanted to let you know that I did receive the piece today. I also wanted to say that I would reccomend you to anyone!!! I have never dealt with a company that really seemed to be concerned so much with customer satisfaction. You are very promp with you replies and very courteous. The jewelry is beautiful and I'm sure that as soon as I can I will order more. It was very hard to chose because you have beautiful pieces. Thanks again, Rhonda

Thanks Sara for the special help. The Chain Gang has always been our place to go whenever we are in need of reasonable and quality jewelry. Your customer service is outstanding. Thank you very much for the prompt reply and assistance. Steve

The fantastic people at The Chain Gang once again not only went beyond to match a piece that got lost but came thru with the perfect match. I want to thanks them all and especially Sara who responded in a timely manner to every one of my emails...GREAT JOB...CUSTOMER FOR LIFE !

The Chain Gang sets a high standard for CUSTOMER SERVICE and continues to exceed it. THANKS Joe

Hi Russ, I received my jewelery and I am soo impressed! I loved the jewelery box that came with it and the Tootsie rolls made it so much more personal! I really enjoyed the whole ordering experience and the easy going feed back. Thank you! Name Withheld

Hey Chain Gang, I've ordered several items from you in the past and always look forward to getting my pieces in the mail. I have never been disappointed with anything from you guys and I recommend you often. In fact, my most recent order was a pair of 00 circle rings that I wear almost daily. I get so many compliments on them! Thanks for that! Sincerely, Casey Wagoner North Carolina

Dear Russ: Just a quick note to let you know how happy I was when I received my order. The pieces I ordered were absolutely gorgeous. Your jeweler did a fantastic job. The diamonds were white and clear and not a scratch on the gold. When I took them to the piercer to change out my existing ring, they just went on and on about how beautiful the pieces were. Unfortunately, my piercing is too new to change out at this time. The piercer recommended I wait at least two and a half months. It's killing me that I can't wear my new ring or barbell. I should be able to change it out by next month though. Once again, thanks. I will be ordering for years to come. Name Witheld

Russ, I would like to take this opportunity to thank you and Chain Gang for your EXCELLENT customer service. I had read on your reviews that you were very good when there was a problem, and people were not lying. You guys are great. From a person who works where making the customer happy, I can tell you, you people shine. Thank you, Tony

Just dropping a note to let you know I'm very happy with my new nipple ring. I ordered an acrylic circular barbell and I'm very impressed with its quality. Also your shipping was prompt. You guys are going to be my source for future adornments. :) Take care. Ashley from Pittsburg, KS.

Thanks for the followup. I received the jewelry in good order and am very happy with it. I am constantly referring people to your site for gold body jewelry. It's always top notch. I have a few customers that ordered from you in the past and have come to me to put the jewelry in for them. Having seen the quality first hand prompted me to put in an order for my fiance. Thanks again and looking forward to doing more business. On a side note, if you have any promotional materials or POP displays I can put up in my shop to help drive business your way, please feel free to send me some. Send to; Excalibur Tattoo & Design 406 Howe Ave. Shelton, CT 06484