Product Review (submitted on February 29, 2012):
I have been purchasing from The Chain Gang for fifteen years and the nipple rounders that I just received are of the typical superior quality similar to the other jewelry I have purchased. They are solid, large, heavy and the 5/8 10ga size was perfect.
Sadly, though, I had to choose the size alone without customer service from TCG that I have been used to. My last purchase was via telephone where a cute young thing walked me through the size, color and construction. I had hoped for the same courtesy with this purchase, but alas, their 800 number is no more. I attatched a message to the order but aparantly it was ignored. I mistakenly ordered two pair, which i did not realize until after I had clicked the button, but I sent one pair back. This is an avoidable inconvenience.
I am not sure if Russ is still a part of the organization. I have found him to be very responsive in the past and extremely helpful.
I suppose company's as good as TCG get so big, the customer service falls by the wayside.
BUT, the jewelry is the best on the market, and I will purchase other pieces from them
CUSTOMER SERVICE & COMPANY INFORMATION