I wanted to make a post to let you know a little more about how the credit card purchase process works. When you make a purchase with Body Jewelry by The Chain Gang or most any online retailer, you are actually automatically charging yourself for the order when you press the submit button. Then it is our job to process the order and send you your body piercing jewelry.
The first thing that we do is take the credit card receipt for the body jewelry and the invoice and match them up. On the credit card receipt for the piercing jewelry it will say one of 3 things;
1) Billing Address Matches Cardholders Billing Address
2) Billing Address Does Not Match Cardholders Billing Address
3) Billing Address is Unverifiable
If it is #1 – Great! we will complete the paperwork, make the body jewelry and send your order out to you.
If it is #3 – Then we will refund the order and tell you sorry but we can not take your body jewelry order by credit card. This usually only happens for overseas jewelry orders.
However if it is #2 (Billing Address Does Not Match) then we will hold your body jewelry order, and email you to let you know that the credit card company says that the billing address that you gave us does not match their records for your billing address.
You then need to give us the correct address. If you do that, then it is fine and we will continue to process and fill your order. If not then we will email you a total of 3 times, and after the 3rd time we will cancel your order and refund the credit card in full.
The reason that we do not cancel and refund immediatly is that 80% of the orders with this problem are simple mistakes that the customer takes care of and only 20% have to be canceled and refunded. So 80% of it would be a waste of time, and then we would have to charge you again. Also we have to pay a percentage to the credit card company when ever we either charge you OR refund you.
Making sure that the billing address that you give us, matches the billing address that the credit card company has for you is just another way that both the credit card company and Body Jewelry by The Chain Gang are trying to prevent credit card fraud.
While it is true that some companies could not care less and they will take any charge regardless, trust me YOU are the one paying for it. They figure the amount of fraud that they experience, and they mark up every item they sell accordingly. Just do a search on Google for “internet credit card fraud statistics” or something similar and you will see just how bad it is on merchants.
Lastly I would like to also point out that 85% of our credit card fraud that we either prevent or experience is on orders that are to be shipped to another country. The top 5 countries for fraudulent body jewelry orders are;
Afghanistan, Chile, Nigeria, Mongolia, & Romania
We do not support Fraud, but if we were going to, we would at least try to support thieves in our own country.